Return and Refund Policy for Minibag (minibag.in)

Introduction

At Minibag, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This Return and Refund Policy outlines the conditions and process for returning products and obtaining a refund for purchases made on minibag.in (the “Site”).

By placing an order on our Site, you agree to the terms outlined in this policy.

Return Eligibility

To be eligible for a return, the following conditions must be met:

1. Timeframe: You must initiate a return request within 7 days of receiving the product.
2. Condition: The product must be unused, unwashed, and in its original packaging with all tags attached. Items that are damaged, soiled, or altered will not be eligible for return.
3. Non-returnable Items: Certain items cannot be returned, such as:

• Discounted or clearance items
• Gift cards
• Personalized or custom-made products
• Intimate products (e.g., lingerie, undergarments)

Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@minibag.in with your order number, details of the product you wish to return, and the reason for the return.
2. Approval: Once your return request is approved, we will provide you with the return shipping instructions. Do not send the product back until you receive confirmation from us.
3. Shipping: You will be responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receipt of your returned item.
4. Inspection: After receiving and inspecting the returned item, we will notify you via email regarding the status of your refund.

Refunds

Once your return is approved and processed, we will issue a refund based on the following conditions:

1. Refund Method: Refunds will be processed to your original payment method (credit card, bank account, etc.). It may take 5-10 business days for the refund to appear in your account, depending on your payment provider.
2. Refund Amount: The refund will cover the cost of the product, excluding any original shipping charges. If you received free shipping, a flat shipping fee may be deducted from your refund amount.
3. Partial Refunds: In some cases, only partial refunds may be granted, such as:

• Products with signs of use or missing parts.
• Items returned after the 7-day return window but within a reasonable time frame.

Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, please follow the return process to receive a refund and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receiving your order at support@minibag.in. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or incorrect item to expedite the process.

Late or Missing Refunds

If you haven’t received a refund after the stated processing time, please:

1. Check your bank or credit card account.
2. Contact your payment provider, as it may take additional time for the refund to be posted.
3. If you’ve done all of the above and still have not received your refund, please contact us at support@minibag.in for further assistance.

Contact Us

If you have any questions about our Return and Refund Policy, or need assistance with your return, please contact our customer support team:

Minibag
Email: minibag@gmail.com
Website: www.minibag.in

This Return and Refund Policy is effective as of [insert date].